Frequently Asked Questions

WHAT IS ROUTE?
Believe Greek Apparel & Accessories has partnered with Route to provide our customers with a simpler, more
convenient way to protect their purchases and manage returns.
Route Package Protection is an optional service that helps protect your order if your package is lost, stolen, or
damaged while in transit.
Route Package Protection is optional and is not required to place an order. Protection must be selected during
checkout. Once an order has been completed, Package Protection cannot be added retroactively or transferred from
another order.

Start a Claim

HOW DOES ROUTE PACKAGE PROTECTION WORK?
When placing an order with Believe Greek Apparel & Accessories, you will have the option to add Route Package Protection during checkout. The applicable protection fee will be displayed before you complete your purchase and is
generally approximately 2%-3% of the value of your order.

If your protected package is lost, stolen, or damaged while in transit, you can submit a claim directly to Route rather than contacting Believe Greek Apparel & Accessories to initiate a traditional carrier claim. Route will review the claim and determine the appropriate resolution in accordance with its terms and coverage requirements.

Please Note: Route Package Protection applies only to the specific order for which it was purchased. It cannot be
transferred to another customer, another order, or a future purchase.

FREQUENTLY ASKED QUESTIONS
ROUTE PACKAGE PROTECTION

What is Route Package Protection?

Route Package Protection is an optional service that provides additional protection if your package is lost, stolen, or damaged while in transit. If an eligible shipping issue occurs on a protected order, you can submit a claim directly to Route for review and resolution.

Do I have to purchase Route Package Protection?
No. It is completely optional. You decide whether you would like to add protection to each order. The option will appear during checkout and must be selected before completing your purchase. Once checkout is complete, Package
Protection cannot be added afterward.

How much does Route Package Protection cost?

The cost generally ranges from approximately 2%-3% of the value of your order. The actual amount will be displayed during checkout.

Can I add Package Protection after placing my order?
No. Package Protection must be selected at checkout. It cannot be added later or transferred from another order.

If I don't use my Package Protection, can I receive a refund for it?
Once an order has been fulfilled and shipped, Package Protection is non-refundable even if you never need to file a claim. If an order is canceled before it is fulfilled and shipped, the Package Protection may also be canceled and refunded. Protection cannot be transferred to another customer, order, or future purchase.

TRACKING & ORDER STATUS
Can I track my package through Route?
Yes. The Route App provides a convenient way to track your online orders and receive shipping updates in one place.

CLAIMS & PACKAGE ISSUES
What should I do if my package is lost, stolen, or damaged?
If you purchased Route Package Protection for that order, submit your claim directly through Route. You do not need to contact Believe Greek Apparel & Accessories to initiate a traditional carrier claim for a Route-protected shipping issue.

[ FILE A ROUTE CLAIM ]

Is Believe Greek responsible for approving my Route claim?
No. Route handles claims submitted under Route Package Protection and determines eligibility and resolution according to Route's applicable terms and coverage.

Can Package Protection from another order cover my missing package?
No. Package Protection is associated with the specific order on which it was purchased and cannot be transferred
between orders.

RETURNS & REFUNDS

Believe Greek Apparel & Accessories no longer processes exchanges. Eligible merchandise can be returned through our online Return Portal. Once your return has been received, inspected, and approved, you may receive your eligible
refund as electronic store credit or a refund to your original form of payment.

If you need another size, color, style, or product, simply place a new order for the item you want.

Start a Return

Why is Believe Greek no longer offering exchanges?
We believe our new return process is more seamless, convenient, and customer-friendly. Eligible returns can receive electronic store credit or a refund to the original form of payment, allowing you to place a new order for the size, color, style, or item you want without waiting for a traditional exchange.

I've exchanged items with Believe Greek before. Can I still make an exchange?
No. Exchanges are no longer available. This applies online, in-store, by mail, and by phone. For an eligible return,
choose electronic store credit or a refund to your original form of payment and then place a new order.

Do you allow exchanges or refunds on clearance items?
No. All sales are final. No exceptions.

Do you charge a restocking fee on exchanges or refunds?
Yes. A $3 fee applies if the item is returned without its original product packaging. The store shopping bag does not count as the original product packaging. No restocking fee is charged when the item is returned in its original product
packaging.

How do I start a return?
Use our online Return Portal. Enter your order number and the email address or ZIP code associated with your order; select the item(s), return reason, and refund method; then submit your request. You will receive a confirmation email.
Your request will generally be reviewed within 24-72 hours, followed by an email with approval status and next steps.
Please wait for approval and instructions before shipping your merchandise.

Start a Return

Is my refund issued immediately after I submit my return request?
No. Your request must first be reviewed and approved. After the merchandise is physically received by Believe Greek Apparel & Accessories, it will be inspected. If approved following inspection, the eligible refund will be processed according to your selected refund method. Submitting a return request does not guarantee a refund.

SHIPPING
Do we offer next day shipping?
Yes, but not on weekends. Any order placed for Next Day Air will be shipped on the next business day. Next day orders placed after 3:00 PM, please call the store at 706-780-1023 to confirm that we can meet the carrier cut-off for that day.

RETURN DEADLINES
How long do I have to request a return?
You have 10 days to request a return online. Once approved, you have an additional 10 days to send the merchandise back using the provided return label.
What happens if I don't ship my approved return within 10 days?
After the 10-day return period, the return label will expire and will not be reissued. The cost of an expired return label will not be refunded. The merchandise will no longer be eligible for return or refund under that approved return request and cannot be brought to our store after the return period has expired for further processing.

RETURN SHIPPING & FEES
Can I still return something if I didn't purchase Return and Package Protection?
Yes. You can still submit an eligible return through our online Return Portal. Once approved, a return shipping label will be provided. If applicable protection was not purchased, the actual cost of the return shipping label will be deducted from your eligible refund. You may print and attach the label or use the provided QR code at the designated shipping
location.
Are there any other fees associated with returns?
A handling fee may apply when merchandise is not returned according to our return requirements. Returned merchandise must include its original tags and original plastic packaging/bag. If requirements are not met, a handling fee may be deducted from your refund.

WHY WE MADE THE CHANGE
What are the benefits of the new return process?
Our goal is to make returns quicker, easier, and more convenient. Customers can submit return requests online, receive instructions, access a shipping label or QR code, and select a preferred eligible refund method. Once an eligible return is received, inspected, and approved, the applicable refund or store credit can generally be processed
within three business days.